Standard UK delivery is £23.99 per order. Customers who subscribe to our emails pay £18.99 per order, saving £5. The applicable charge is shown at checkout before payment. We do not currently offer free local delivery.

We aim to deliver within 3–7 working days from the date you place your order. This estimate includes processing and transit. Working days are Monday to Saturday, excluding bank holidays. If you need delivery by a particular date, please contact us before ordering so we can check whether we can meet it.

You will receive tracking details if your order is sent through a courier service that provides them. Some orders are delivered directly by our team, who will contact you about delivery. You can email us with your order number if you need an update.

Standard delivery does not include carrying items upstairs, assembly, installation or removal of existing furniture unless we have agreed to it beforehand. Delivery to a flat or apartment is normally to the ground floor or main accessible entrance. Please tell us about access requirements before ordering. Returns and Refunds

For eligible items, you can request a return within 30 calendar days of receiving your order under our voluntary returns offer. Email us with your order number for return instructions, then send the item back within 14 days of notifying us. Items returned under this voluntary offer must be unused, uninstalled, uncut, unmodified and in their original packaging. These conditions do not restrict your statutory rights.

You arrange and pay for return shipping when returning an item because you changed your mind. If an item is faulty, incorrect or the return is due to our error, we will cover reasonable return costs as required by law.

Please contact us first so we can give you the correct return instructions and destination. You do not need our discretionary approval to exercise a statutory right to cancel.

Opening packaging does not automatically remove your statutory cancellation rights. You may inspect an item as you would in a shop. Different conditions apply to our voluntary 30-day offer; please read our Returns & Refunds Policy for the full details.

Email support@thebritishmanor.co.uk with your order number and a description of the problem. Photographs can help us investigate. We will explain the appropriate next steps and provide the remedy required by UK consumer law.

The timing depends on why the item is being returned. For a statutory cancellation, we issue the refund within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method. Our Returns & Refunds Policy explains other refund situations. Orders and Offers

Subscribe to our emails to receive the £18.99 UK delivery rate, a £5 saving against standard delivery. Check that the rate appears at checkout before paying. If you have subscribed and it does not appear, contact us for help before placing the order.

Yes. Trade customers receive an additional 15% off product prices. Contact us before ordering to arrange your trade discount and confirm the price payable. Delivery is charged separately.

Contact us as soon as possible with your order number. We will tell you whether we can change an order before dispatch. Your cancellation and return rights are explained in our Returns & Refunds Policy. Contact Us Still need help? Email support@thebritishmanor.co.uk or call 0333 880 6753. Please include your order number if your question concerns an existing purchase. For full details, read our Shipping & Delivery Policy, Returns & Refunds Policy and Terms & Conditions.