Shipping policy

Shipping & Delivery Policy

Last updated: 27 September 2026

The British Manor is a trading name of Italian City Exclusive Furniture Ltd, company number 12212382. This policy explains where we deliver, what delivery costs and when you can expect your order.

Where We Deliver

We deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland. The same delivery rates apply to the Scottish Highlands and UK islands, with no additional location-based surcharge.

For delivery to the Republic of Ireland, the Channel Islands or the Isle of Man, please contact us before ordering so we can confirm whether delivery is available and provide a price.

Delivery Charges

Delivery option    Charge per order
Standard UK delivery    £23.99
Subscriber UK delivery    £18.99

Customers who subscribe to our emails save £5 on delivery. Delivery is charged per order, not per product. Your applicable rate will be shown at checkout before payment.

If you have subscribed but the £18.99 rate does not appear at checkout, please contact us before completing your order.

Estimated Delivery Time

We aim to deliver orders within 3–7 working days from the date of purchase, including order processing and transit.

Working days are Monday to Saturday, excluding bank holidays. Delivery dates are estimates. If we become aware of a delay, we will contact you with an update.

If you need delivery by a particular date, please contact us before ordering so we can confirm whether we can meet it.

How We Deliver

Orders are delivered either by a courier or by The British Manor’s delivery team. We will provide tracking details when the delivery service offers them. For deliveries made by our team, we will contact you to arrange delivery.

Not every order will have an online tracking number. You can contact us with your order number if you need an update.

Delivery Access

Please make sure your delivery address, postcode and contact details are correct. For large or heavy items, please tell us before ordering about restricted parking, narrow roads, steps or other access difficulties.

Delivery to flats and apartments is normally to the ground floor or main accessible entrance. Standard delivery does not include carrying items upstairs, assembly, installation or removal of existing furniture unless agreed with us beforehand.

Missed Deliveries

If you cannot receive an arranged delivery, please contact us as soon as possible. A reasonable redelivery charge may apply if a delivery fails because of an incorrect address, your absence from an agreed appointment or an access restriction you did not tell us about. We will explain any charge before arranging another delivery.

Contact Us

For delivery questions or order updates, please contact The British Manor and include your order number:

Email: support@thebritishmanor.co.uk
Telephone: 0333 880 6753

Showroom and customer correspondence:
Unit 2 Cleaver Street
Blackburn, BB1 5DG
United Kingdom

For information about damaged items, returns and refunds, please see our Returns & Refunds Policy.