Privacy Policy



Last updated: July 14, 2026

The British Manor (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our website thebritishmanor.co.uk (the “Site”) and our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on the Site with an updated “Last updated” date.

Information We Collect

1. Information You Provide Directly

We collect information you submit through the Services, including:

  • Contact information: name, address, email address, and phone number
  • Order information: billing and delivery addresses, payment confirmation, and items purchased
  • Account information: username, password, and security details where applicable
  • Customer support information: any messages, enquiries, or communication you submit

Providing this information is optional, but without it, we may not be able to provide all Services.

2. Information Collected Automatically

We automatically collect certain information when you interact with our Services using technologies such as cookies, pixels, and web beacons.

This may include:

  • Device and browser information
  • IP address and approximate location data
  • Pages visited and interaction data
  • Website usage information

You can control cookies through your browser settings; however, disabling cookies may affect certain website features.

3. Information from Third Parties

We may receive information from third parties, including:

  • Our e-commerce platform
  • Payment processors
  • Delivery and fulfilment partners
  • Analytics providers
  • Advertising partners

All third-party information is handled in accordance with this Privacy Policy and applicable data protection laws.

How We Use Your Information

We use your personal information for purposes including:

Providing Products and Services

  • Processing and fulfilling orders
  • Managing payments
  • Arranging delivery
  • Sending order confirmations and updates
  • Managing customer accounts
  • Handling returns and customer enquiries

Marketing and Advertising

We may use information to:

  • Send promotional communications where permitted
  • Improve our advertising campaigns
  • Provide relevant content and offers
  • Understand customer preferences and website behaviour

Security and Fraud Prevention

We use information to:

  • Detect and prevent fraudulent activity
  • Protect customer accounts
  • Maintain website security
  • Protect our business and customers

Customer Support and Service Improvement

We use information to:

  • Respond to customer enquiries
  • Improve our products, website, and services
  • Understand customer feedback

Where required, our legal basis for processing personal information under UK GDPR includes our legitimate interests in operating, improving, and protecting our business.

How We Share Your Information

We may share your information with trusted third parties, including:

Service Providers

Such as:

  • E-commerce platforms
  • Payment processors
  • Delivery and fulfilment partners
  • Customer support providers
  • IT and website service providers

Marketing Partners

We may work with advertising and analytics providers to help us understand website performance and improve our marketing activities.

Legal Requirements

We may disclose information where required by law or where necessary to:

  • Comply with legal obligations
  • Protect our rights
  • Prevent fraud or illegal activity

Business Transactions

If The British Manor is involved in a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that process.

We do not sell your personal information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security and Retention

We use reasonable technical and organisational measures to protect your personal information.

However, no online service can guarantee complete security.

We retain personal information only for as long as necessary to:

  • Provide our Services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

Your Rights

Under applicable data protection laws, you may have rights including:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data where applicable
  • Portability: Request a copy of your information in a transferable format
  • Restriction: Request limits on how we process your information
  • Withdrawal of Consent: Withdraw consent where processing relies on consent
  • Marketing Preferences: Opt out of promotional communications

To exercise your rights, please contact us. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can help resolve the issue.

UK residents also have the right to contact the Information Commissioner’s Office (ICO).

International Users

Your information may be processed or stored outside your country of residence where necessary to provide our services.

Where required, appropriate safeguards will be used to protect your personal information in accordance with applicable data protection laws.

Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

The British Manor
Email: info@thebritishmanor.co.uk
Address: Unit 2 Cleaver Street, Blackburn, Lancashire, BB1 5DG
Phone: 03338806753

The British Manor is the data controller of your personal information for the purposes of applicable data protection laws.