Shipping & Delivery Policy

The British Manor

This Shipping & Delivery Policy explains how orders are processed, delivered, and handled by The British Manor.

This policy should be read alongside our Terms & Conditions, which form the legally binding agreement for all purchases.

1. Delivery Area

1.1 Mainland UK Delivery

The British Manor currently delivers to mainland UK addresses only.

Orders placed for locations outside our delivery areas may not be automatically accepted and customers should contact us before placing an order.

1.2 Remote, Rural & Island Locations

Certain locations may require additional delivery charges due to courier limitations and increased transport costs.

This includes, but is not limited to:

  • HS postcode areas
  • ZE postcode areas
  • KW postcode areas
  • Remote PA postcode areas
  • Certain Scottish island and rural locations
  • Isle of Man
  • Isle of Wight

Customers in these areas should contact our customer service team before ordering to confirm delivery availability and any additional charges.

2. Pre-Order Items (Important)

2.1 Pre-Order Definition

Products marked as "Pre-Order" are items currently in production, shipment, or awaiting arrival into our warehouse.

Purchasing a pre-order item reserves stock for future delivery.

2.2 Estimated Dispatch Dates

Estimated dispatch dates for pre-order products are displayed on the product page where applicable.

Please note these dates are estimates and may change due to manufacturing schedules, international shipping, customs procedures, or circumstances outside our control.

2.3 Mixed Orders

If an order contains both in-stock and pre-order items, the order may be held and dispatched together once all items are available.

If you require available items sooner, please place separate orders.

2.4 Updates

We will notify customers of any significant changes to expected dispatch times.

3. Order Processing

3.1 Order Confirmation

Once an order is placed, you will receive an order confirmation via email.

A legally binding contract is formed once your order has been accepted and confirmed by The British Manor.

3.2 Processing Time

Standard in-stock orders are typically prepared and handed to our delivery partners within:

1–2 business days

depending on product availability, product type, warehouse processing, and delivery arrangements.

Delivery timeframes are estimates and are not guaranteed.

4. Delivery Method

4.1 Standard Delivery

Deliveries are made to the customer's address.

For flats, apartments, or buildings with restricted access, delivery will generally be made to the ground floor or main accessible entrance.

4.2 Additional Handling

Delivery drivers are not required to carry heavy items upstairs or into properties.

Any request for additional handling beyond the agreed delivery point is at the customer's own risk.

4.3 Access Requirements

Customers must ensure:

  • Safe access for delivery vehicles
  • Suitable parking or unloading space
  • Clear access routes

Failed deliveries caused by access problems may result in additional delivery charges.

5. Delivery Times & Scheduling

5.1 Delivery Windows

Delivery times may vary depending on location, product type, and courier availability.

Standard delivery hours may be between:

07:00 – 21:00, Monday to Saturday

Specific delivery times cannot be guaranteed.

5.2 Delivery Notifications

Customers will receive delivery updates where available.

Tracking information may be provided depending on the delivery service used.

5.3 Rescheduling

If a delivery needs to be rescheduled, the next available delivery slot will be arranged.

6. Missed or Failed Deliveries

If delivery cannot be completed due to:

  • Customer not being available
  • Incorrect delivery information
  • Restricted access
  • Failure to provide suitable access

additional delivery charges may apply.

Customers may also be required to arrange collection from our warehouse where applicable.

7. Transfer of Risk & Ownership

Ownership of goods transfers to the customer once full payment has been received.

Risk transfers to the customer once goods have been successfully delivered to the agreed delivery address.

8. Inspection on Delivery

8.1 Customer Responsibility

Customers should inspect goods upon delivery.

Any visible damage, missing items, or incorrect products should be reported as soon as possible.

Where possible, customers should:

  • Note damage at the time of delivery
  • Take photographs
  • Contact us within 24 hours

8.2 Missing Items

Missing item claims should be reported within 30 days of delivery.

9. Delivery Delays & Events Outside Our Control

The British Manor is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Transport disruption
  • Courier delays
  • Manufacturing delays
  • Industrial action
  • Events affecting supply chains

Where possible, we will provide updates and arrange a revised delivery timeframe.

10. Contact Us

For delivery queries, tracking issues, or assistance, please contact:

The British Manor
Email: Support@thebritishmanor.co.uk
Website: thebritishmanor.co.uk
Phone: 03338806753

Legal Basis

This policy is provided in accordance with applicable UK consumer protection legislation, including:

  • Consumer Contracts Regulations 2013
  • Consumer Rights Act 2015
  • Sale of Goods Act 1979