TERMS & CONDITIONS OF SALE
The British Manor
Last Updated: 14 July 2026
These Terms & Conditions (“Terms”) explain the legal terms that apply when you purchase products from The British Manor through our website www.thebritishmanor.co.uk.
Please read these Terms carefully before placing an order. By purchasing from our website, you confirm that you have read, understood, and agreed to these Terms.
These Terms apply to all products sold by The British Manor, including but not limited to:
- Wall panels and interior wall solutions
- Furniture
- Mattresses
- Lighting products
- Home décor products
- Accessories and related interior products
These Terms are governed by the laws of England and Wales.
1. INFORMATION ABOUT US
1.1 Company Details
We operate the website:
We trade as:
The British Manor
Our contact details are:
Address:
Unit 2 Cleaver Street
Blackburn
Lancashire
BB1 5DG
United Kingdom
Email:
support@thebritishmanor.co.uk
Telephone:
03338806753
1.2 Contacting Us
If you have any questions, complaints, requests, or require assistance regarding your order, you can contact us through the following:
Email:
support@thebritishmanor.co.uk
Telephone:
03338806753
We recommend contacting us in writing by email where possible so that we can maintain an accurate record of communication.
1.3 Communication
All official communication relating to orders, cancellations, returns, complaints, and legal notices will be conducted in English.
We will contact you using the details provided when placing your order.
It is your responsibility to ensure that your contact information is accurate and up to date.
2. OUR PRODUCTS
2.1 Product Information
We take reasonable care to ensure that all product descriptions, images, measurements, specifications, and prices displayed on our website are accurate.
However, some differences may occur due to:
- Screen settings
- Lighting conditions during photography
- Natural material variations
- Manufacturing processes
- Batch differences
Minor variations in colour, texture, finish, or appearance do not constitute a defect where the product remains functional and as described.
2.2 Product Images
Images shown on our website are provided for illustration purposes.
Although we aim to represent products accurately, the appearance of colours and finishes may vary depending on the device used to view them.
For natural materials, furniture finishes, wooden products, and decorative surfaces, slight differences between batches are normal.
2.3 Measurements and Dimensions
All dimensions provided on our website are approximate.
Manufacturing processes may result in small variations.
Customers should carefully check measurements before ordering to ensure products are suitable for their intended space.
The British Manor is not responsible for incorrect measurements taken by customers before purchase.
2.4 Product Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you as soon as possible.
Where payment has already been taken, we will offer:
- A suitable alternative product; or
- A full refund for the unavailable item
2.5 Imported Products and Batch Variations
Some products supplied by The British Manor may be manufactured internationally and imported into the UK.
Due to manufacturing processes and production batches, slight differences may occur between products purchased at different times.
This may include:
- Colour shade variations
- Texture differences
- Packaging changes
- Minor design updates
These differences do not affect product quality or intended use.
2.6 Furniture and Large Items
Customers are responsible for ensuring that:
- Products will fit through doors, hallways, staircases, and access points
- Adequate space is available for delivery
- The delivery address is suitable for receiving large items
The British Manor cannot accept responsibility where delivery cannot be completed due to restricted access or incorrect measurements provided by the customer.
2.7 Mattresses and Comfort Preferences
Mattress comfort is subjective and may vary depending on personal preference, sleeping position, body type, and individual requirements.
A mattress being unsuitable due to personal preference does not automatically constitute a product fault.
Customers should carefully review product specifications before purchase.
3. WEBSITE USE
By accessing and using the British Manor website, you agree to use it only for lawful purposes.
You must not:
- Attempt to gain unauthorised access to our website or systems
- Copy, reproduce, or distribute website content without permission
- Use the website for fraudulent activity
- Interfere with website operation or security
All website content, including:
- Text
- Images
- Logos
- Product descriptions
- Graphics
- Branding materials
belongs to The British Manor or our approved suppliers and is protected by applicable intellectual property laws.
4. PRIVACY AND PERSONAL INFORMATION
The British Manor respects your privacy and handles your personal information in accordance with our Privacy Policy.
When you place an order, we may collect information including:
- Name
- Address
- Email address
- Telephone number
- Billing information
- Delivery details
- Order information
We use this information to:
- Process and fulfil orders
- Arrange delivery
- Provide customer support
- Process returns and refunds
- Improve our services
- Communicate important order updates
We may share necessary information with trusted third parties including:
- Payment providers
- Delivery partners
- Website providers
- Analytics and marketing providers
We do not sell customer personal information.
For full details, please refer to our Privacy Policy.
5. CONSUMER TERMS
5.1 Minimum Age
Customers must be aged 18 or over to place an order with The British Manor.
By placing an order, you confirm that you meet this requirement.
5.2 Consumer Rights
Your statutory rights under UK consumer law are not affected by these Terms.
Under the Consumer Rights Act 2015, products supplied by The British Manor must be:
- Of satisfactory quality
- Fit for purpose
- As described
If a product is faulty, damaged, or not as described, you may have legal rights including repair, replacement, or refund.
5.3 Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information
- Checking product suitability before purchase
- Ensuring correct measurements where required
- Following installation and care instructions
- Inspecting goods upon delivery
Failure to follow product instructions may affect your ability to claim remedies where damage has resulted from misuse or incorrect installation.
6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND THE BRITISH MANOR
6.1 Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
Before completing your purchase, you should carefully check:
- Product selection
- Quantity
- Product specifications
- Delivery address
- Contact details
- Payment information
Once your order has been submitted, you will receive an order acknowledgement confirming that we have received your request.
This acknowledgement does not mean that your order has been accepted.
6.2 Order Acceptance
A legally binding contract between you and The British Manor is formed when we issue an order confirmation.
The order confirmation will include:
- Products purchased
- Total amount paid
- Delivery details
- Any relevant information regarding your order
Until an order confirmation has been issued, we reserve the right to decline or cancel an order where necessary.
Examples include:
- Product availability issues
- Incorrect pricing
- Website errors
- Suspected fraudulent activity
If payment has already been taken and we are unable to fulfil the order, a full refund will be provided.
7. PRODUCT PRICES AND PAYMENT
7.1 Product Prices
All prices displayed on our website are shown in GBP (£) and include VAT where applicable.
Prices may change from time to time. Any price changes will not affect orders that have already been confirmed.
7.2 Pricing Errors
Although we take care to ensure pricing information is accurate, errors may occasionally occur.
If a product has been listed at an incorrect price, we will contact you before processing the order.
You may choose to:
- Continue with the purchase at the correct price; or
- Cancel the order and receive a full refund
7.3 Payment
Payment must be completed at checkout using the payment methods available on our website.
Orders will not be processed until payment has been successfully received.
We use trusted payment providers to process transactions securely.
The British Manor does not store complete payment card details.
8. DELIVERY TERMS
8.1 Delivery Areas
The British Manor currently delivers within the United Kingdom mainland.
Some remote, rural, or island locations may require additional delivery charges or may not be available for delivery.
Customers should contact us before ordering if they are unsure whether delivery is available to their location.
8.2 Delivery Times
Estimated delivery times are provided as guidance only.
Delivery times may vary depending on:
- Product availability
- Stock location
- Courier schedules
- Customer location
- Seasonal demand
- Circumstances outside our control
Estimated delivery times do not constitute a guaranteed delivery date unless specifically agreed in writing.
8.3 Order Processing
Orders are normally processed after payment confirmation.
Processing times may vary depending on the product.
Products that are:
- In stock
- Made to order
- Pre-order items
may have different preparation and delivery timelines.
Where delays occur, we will provide updates where possible.
8.4 Delivery Access Requirements
Customers must ensure that:
- Delivery vehicles can safely access the property
- There is sufficient space for unloading
- Doorways, staircases, and entrances are suitable for the products ordered
For large furniture and bulky items, customers are responsible for checking access requirements before ordering.
8.5 Delivery Method
Unless otherwise stated, deliveries are made to the customer's address.
Drivers are not required to:
- Carry goods upstairs
- Move existing furniture
- Assemble products
- Place products inside rooms
Any additional assistance provided by delivery personnel is at their discretion and risk.
8.6 Failed Deliveries
If delivery cannot be completed due to:
- Customer absence
- Incorrect address details
- Restricted access
- Failure to respond to delivery arrangements
additional delivery charges may apply.
The British Manor reserves the right to recover reasonable costs caused by failed delivery attempts.
9. INSPECTION OF GOODS UPON DELIVERY
Customers should inspect products as soon as reasonably possible after delivery.
If there are any visible issues, including:
- Damage
- Missing parts
- Incorrect products
customers should contact us promptly with:
- Order number
- Description of the issue
- Photographs showing the problem
This helps us investigate and resolve issues quickly.
10. RETURNS AND REFUNDS
10.1 Standard Products – Cancellation Rights
For eligible standard products, customers have the right to cancel their order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
To request cancellation, customers must contact:
Email:
support@thebritishmanor.co.uk
The request must include:
- Order number
- Customer name
- Reason for cancellation (optional)
10.2 Conditions for Returns
Returned products must be:
- Unused
- Uninstalled
- In original condition
- Suitable for resale
- Returned with original packaging where possible
Customers are responsible for ensuring returned products are packaged safely.
10.3 Return Costs
Unless the product is faulty, damaged, or incorrectly supplied:
- Customers are responsible for return delivery costs
- Original delivery charges may not be refundable
Return costs for large or bulky items may be higher due to transport requirements.
11. PRODUCTS EXCLUDED FROM CHANGE-OF-MIND RETURNS
Certain products may not qualify for cancellation rights due to their nature.
These may include:
- Bespoke or customised products
- Made-to-order products
- Cut-to-size products
- Products altered specifically for a customer
- Installed or modified products
- Products that cannot be resold due to customer use
This does not affect your statutory rights if a product is faulty, damaged, or not as described.
12. FAULTY, DAMAGED OR INCORRECT PRODUCTS
12.1 Reporting Issues
If your product arrives faulty, damaged, or incorrect, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Details of the issue
- Clear photographs or videos where applicable
12.2 Investigation Process
We may request additional information or arrange inspection of the product before confirming a remedy.
Depending on the circumstances, we may offer:
- Replacement
- Repair where appropriate
- Refund
All remedies will be provided in accordance with UK consumer law.
12.3 Damage Caused After Delivery
We cannot accept responsibility for damage caused by:
- Incorrect installation
- Improper handling
- Misuse
- Failure to follow instructions
- Alterations made by customers
13. REFUNDS
13.1 Refund Process
Where a refund has been approved, it will be processed using the original payment method used at checkout.
Refunds will normally be completed within the timeframe required by UK consumer law.
The time taken for funds to appear in your account may vary depending on your bank or payment provider.
13.2 Refund Deductions
Where permitted by law, The British Manor may reduce a refund amount where returned goods have the following:
- Been used beyond what is necessary to inspect them
- Been damaged
- Lost value due to customer handling
- Not been returned in a suitable condition
This does not affect your statutory rights.
14. EXCHANGES
Exchange requests may be considered depending on:
- Product availability
- Product condition
- Reason for exchange
- Whether the product is eligible for return
Customers should contact us before returning any item.
Approved exchanges must be arranged through our customer service team.
15. PRODUCT CARE AND INSTALLATION
Customers are responsible for following any care instructions, installation guidance, or manufacturer recommendations provided with products.
The British Manor is not responsible for damage caused by:
- Incorrect installation
- Failure to follow instructions
- Improper maintenance
- Incorrect cleaning methods
- Misuse of products
For electrical products, customers should ensure installation is completed safely and in accordance with applicable safety requirements.
16. PROMOTIONS, DISCOUNTS AND OFFERS
16.1 Promotional Codes
Promotional codes:
- Must be entered correctly at checkout
- Cannot normally be combined unless stated otherwise
- May have expiry dates or restrictions
The British Manor reserves the right to cancel promotional offers where misuse or technical errors occur.
16.2 Sale Products
Sale prices and promotional offers are available only during the stated promotional period or while stocks last.
Sale products remain subject to statutory consumer rights.
17. CUSTOMER RESPONSIBILITIES
Customers agree to:
- Provide accurate personal and delivery information
- Ensure products ordered are suitable for their requirements
- Check measurements before purchasing
- Follow product instructions
- Use products safely and responsibly
Customers should contact us before purchasing if they require clarification about product suitability.
18. INTELLECTUAL PROPERTY
All content on The British Manor website belongs to The British Manor or its approved partners.
This includes:
- Website design
- Logos
- Brand materials
- Images
- Product descriptions
- Written content
You must not copy, reproduce, modify, or distribute our content without written permission.
19. EVENTS OUTSIDE OUR CONTROL
19.1 Circumstances Beyond Our Control
The British Manor will not be responsible for delays or failures caused by events outside our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Transport delays
- Courier disruption
- Strikes
- Manufacturing delays
- Import delays
- Government restrictions
- Other unforeseen circumstances
Where such events occur, we will make reasonable efforts to update customers and minimise delays.
20. OUR LIABILITY
20.1 General Liability
The British Manor is responsible for losses that are a foreseeable result of our failure to comply with these Terms or our legal obligations.
We are not responsible for indirect losses, business losses, loss of profits, or loss of opportunities where the law allows such limitation.
20.2 Product Use
Our products are supplied for their intended purpose.
We are not responsible for damage, injury, or loss caused by:
- Incorrect installation
- Misuse
- Alteration of products
- Failure to follow safety instructions
20.3 Liability We Cannot Exclude
Nothing in these Terms limits your legal rights or excludes liability for matters that cannot legally be excluded, including:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory consumer rights
21. WEBSITE AVAILABILITY
We aim to keep our website available and operating correctly.
However, we cannot guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from technical issues
We may update, modify, or temporarily suspend website features where necessary.
22. COMMUNICATION BETWEEN US
22.1 Written Communication
Email communication is accepted as written communication.
Customers should keep copies of important correspondence relating to:
- Orders
- Returns
- Refunds
- Complaints
22.2 Contact Details
All formal requests should be sent to:
Email:
support@thebritishmanor.co.uk
Telephone:
03338806753
Address:
The British Manor
Unit 2 Cleaver Street
Blackburn
Lancashire
BB1 5DG
United Kingdom
23. TRANSFER OF RIGHTS
The British Manor may transfer our rights and obligations under these Terms to another organisation where necessary as part of business operations.
Customers will be notified where required.
Customers may not transfer their rights or obligations under these Terms without our written agreement.
24. SEVERABILITY
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply.
25. GOVERNING LAW AND JURISDICTION
These Terms and any contract between you and The British Manor are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
Consumers living in Scotland or Northern Ireland may also have rights to bring proceedings in their local courts.
26. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version applicable to your purchase will be the version available at the time your order is confirmed.
Any future changes will be published on our website with an updated date.
27. FINAL STATEMENT
By placing an order with The British Manor, you confirm that:
- You have read and understood these Terms
- The information provided is accurate
- You agree to be bound by these Terms
- You understand your rights and responsibilities as a customer
We are committed to providing quality products, reliable service, and a positive shopping experience.
The British Manor
Unit 2 Cleaver Street
Blackburn
Lancashire
BB1 5DG
United Kingdom